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PRIVACY NOTICE

INTRODUCTION

We take privacy seriously and strive to protect your Personal Data when you access our website (https://awintura.com/). This also includes any mobile version of the website or any other products or Services we offer, including our social media accounts (collectively referred to as the “Website”). We are committed to safeguarding your data while you use our Website. 

  • How we collect your Personal Data
  • How we use your Personal Data
  • When we share your Personal Data
  • nternational data transfers
  • Your rights
  • Complaints
  • Security and confidentiality
  • How we store your Personal Data
  • Cookies
  • What happens when you visit other websites
  • Changes to the Privacy Notice

You can find the vocabulary of the definitions and legal references at the end of this Privacy Notice. 

OUR CONTACT DETAILS

Name: Awintura. Any references in this document to “we”, “us” or “our” are references to Awintura only. 

Registration number: HE 385770 

Address: Lekorpouzier, 12A, Flat/Office 102, Limassol, Cyprus, 3075; 

E-mail: [email protected] 

The terms “you” and “your” refer to all individuals whose Personal Data we collect, hold, and process as the Data Controller while providing Services. 

If you have any questions regarding this Privacy Policy, you can contact our Data Protection Officer at [email protected]

HOW WE COLLECT YOUR PERSONAL DATA

When you create an account, fill out a contact form on our Website or contact us in any other way, you may give us the following Personal Data: 

  1. Personal Data you provide to us:
    • Contact Data: When you communicate with us through the Website interface or using available contact details, you provide us with information such as your name, contact details (for example, email address, postal address, and phone number), and any other information you may provide during our communication. We keep a record of the history of our communication with you.
    • Account Data: When you create an account on our Website, in addition to the Contact Data, you may provide us with information such as your date of birth, gender, and username (if applicable).
    • Identification Data: In certain cases, you may be asked to provide a copy of a government-issued ID, bank statement, tax invoice, and/or utility bill. Please note that this information is necessary for the identity verification process and to meet anti-money laundering (AML) regulatory requirements.
    • Payment Data: You have the option to deposit and withdraw funds from the Website using various payment methods. The Website employs SSL encryption. Payment transactions are conducted through the secure server of the payment gateway. However, we may retain a record of your deposit and withdrawal history and limited payment information (for example, the last four digits of your credit card).
    • Gaming Data: When you use our Services, we keep a record of information related to your account, including your balances, bets, bonuses, and winnings.
    • Marketing Data: Your preferences in receiving marketing from us, as well as your Contact and Account Data.
  2. Data collected through your use of our Services:
    • Login data: We may gather data about your device, such as your IP address, user agent, operating system, and type of browser you use.
    • Usage data: We may collect information about how you use the Website, including the pages you visit, the time you spend, and the features you use.
  3. Consequences of not providing us with your data:
    • You are not required to provide us with your Personal Data. However, some Personal Data is necessary for us to provide you with the Services. For example, if you do not provide us with your name or email address, we will not be able to enter into a contract with you.

HOW WE USE YOUR PERSONAL DATA

We use your Personal Data for the following purposes: 

  1. Providing Services

    This involves using Personal Data for the following purposes: 

    • Setting up and using your account on the Website;
    • Providing access to Services;
    • Processing and managing payment transactions.

    We rely on the fulfillment of a contract and legitimate interests (such as processing payments) as the legal basis for processing your Personal Data. 

  2. Legal and regulatory obligations

    We process Personal Data as required by license conditions and applicable legislation. This includes: 

    • Verifying the identity of our users for Know Your Customer (KYC) compliance;
    • Conducting Anti-Money Laundering (AML) checks;
    • Monitoring activity to analyze and conduct proceeds of crime and fraud investigations;
    • Prevention or detection of a crime;
    • Enabling you to self-exclude from gambling;
    • Protecting you from irresponsible gambling.

    We process this type of personal information to fulfill our legal obligations. When processing this information for the purpose of protecting our business from illegal activity, we rely on legitimate interest. 

  3. Customer support

    We process Personal Data to assist you, including to: 

    • Receiving and handling your queries and complaints;
    • Improve our customer support processes.

    We rely on a legitimate interest basis (such as addressing issues) for collecting, storing, and processing this information. 

  4. Safety and security

    We use Personal Data to help ensure the safety, security, and integrity of the Website. This includes: 

    • Maintaining the confidentiality, integrity, and availability of the Website;
    • Preventing unauthorized access to your account on the Website and our information systems.

    We have a legitimate interest in keeping Personal Data for safety and security purposes. We also process your Personal Data for compliance with legal obligations. 

  5. Marketing

    We may use the data we collect to promote our Services, specifically to: 

    • Notify you of news and updates related to our business;
    • Conduct market analysis/research;
    • Personalize our offers;
    • Make suggestions and recommendations concerning your preferences;
    • Assess the effectiveness of our marketing campaigns.

    We have a legitimate interest in processing Personal Data for marketing purposes. However, we will only send you marketing communications if you give your consent to receive them. 

  6. Improvement

    We may use the data we gather for testing, research, analysis, development, and enhancing the user experience.

    We have a legitimate interest in understanding how you use the Website. 

WHEN WE SHARE YOUR PERSONAL DATA

  1. Service providers and business partners:
    • Hosting providers: To store and transfer our content and data;
    • Payment service providers: To process payment transactions;
    • Games providers: To provide you with access to high-quality virtual slot machines;
    • IT providers: To protect the Website, develop and maintain our technical infrastructure;
    • Analytics providers: To collect information about the Website's usage;
    • Consultants, lawyers, accountants, and other professional service providers: To receive professional advice from them.

    You can find the vocabulary of the definitions and legal references at the end of this Privacy Notice. 

  2. Other disclosures

    We may also share your Personal Data with third parties: 

    • To meet any applicable law, regulation, legal process, court orders, or enforceable governmental requests, including requests from the gambling regulator;
    • To address disputes and claims, or to establish, exercise, and protect our rights.

    As we continue to grow our business, we may sell or acquire other businesses or services. In such cases, Personal Data may be transferred as a business asset. However, the protections outlined in this Privacy Notice will continue to apply in full. 

INTERNATIONAL DATA TRANSFERS

As a multinational company, we work with service providers from various countries, including countries outside the European Economic Area. We take steps to ensure an appropriate level of data privacy protection: 

  • We may transfer Personal Data to a third country when that country has received a finding of “adequacy” from the relevant regulator(s). For further details, see the European Commission’s official website;
  • We provide appropriate safeguards by entering into the standard data protection clauses adopted by the relevant regulator(s) and enforceable by data subjects. For further details, see the European Commission’s official website.

If you want further information on the specific mechanism used by us when committing international data transfers, please contact us. 

YOUR RIGHTS

Under data protection legislation, you have certain data protection rights. These rights include: 

  • Right to withdraw consent: If you previously gave consent for the processing of your Personal Data, you have the right to withdraw this consent at any time;
  • Right of access: You have the right to request copies of your Personal Data from us;
  • Right to rectification: You have the right to ask us to correct Personal Data that you believe is inaccurate. You also have the right to request that we complete any incomplete Personal Data;
  • Right to erasure: You have the right to have all of your Personal Data erased when you stop using the Services and close your account;
  • Right to restriction of processing: You have the right to request that we restrict the processing of your Personal Data in certain circumstances;
  • Right to data portability: You have the right to request that we transfer the Personal Data to another organization or to you in certain circumstances.

There is no fee for exercising your rights. If you make a request, we have one month to respond to you. You can also exercise your rights by contacting us at [email protected]

COMPLAINTS

You always have the right to lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, place of work, or of an alleged infringement. We kindly request that you try to resolve any issues you have with us first by contacting us at [email protected], although you have the right to contact the competent regulator at any time (as mentioned above). 

SECURITY AND CONFIDENTIALITY

To protect the privacy of Personal Data, we have implemented physical, technical, and administrative safeguards. We continuously update and test our security technology. We only grant access to your Personal Data to employees and vendors who need to know that information to provide Services to you and communicate with you at your request. 

HOW WE STORE YOUR PERSONAL DATA

We will not retain your Personal Data for longer than necessary. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the purposes for which we process it, and what the law requires. When we no longer need to keep your Personal Data, we anonymize or delete it. However, in certain cases, we are required to securely retain certain Personal Data to meet our legal and regulatory obligations. 

COOKIES

  1. Cookies we use

    Cookies are small text files that are placed on your devices by websites you visit. They are commonly used to make websites function properly or more efficiently, as well as to provide information to the owners of the site. We use the following cookies: 

    • Essential CookiesThese cookies are necessary for allowing users to navigate around our Website and access features. These cookies do not collect information about you that could be used for marketing purposes and do not remember your browsing history on the internet;
    • Functional Cookies: These cookies allow the Website to offer enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have included on our pages. If you do not allow these cookies, some or all of these services may not work properly;
    • Performance Cookies: We use Google Analytics cookies to gather information about how visitors use the Website. These cookies collect information in aggregate form to provide us with insight into how our Website is being used;
    • Marketing Cookies: These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertisements as well as help measure the effectiveness of an advertising campaign.
  2. How to change cookies settings

    You can amend your browser settings to block some or all cookies. Find out how to manage cookies on popular browsers: 

    To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

    You can turn off certain third-party cookies for advertising purposes by visiting:  

WHAT HAPPENS WHEN YOU VISIT OTHER WEBSITES?

The Website may contain links to other websites. It is important to note that these websites have their own privacy notices or policies. This Privacy Notice does not apply to how these organizations process Personal Data. Therefore, we are not responsible or liable for these policies if you follow a link to these websites. 

CHANGES TO THE PRIVACY NOTICE

We regularly review our Privacy Notice to ensure it is current and accurate. We suggest that you review and read this Privacy Notice frequently to stay informed about the current terms.  

DEFINITIONS AND LEGAL REFERENCES

Data Controller means the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of Personal Data. 

European Economic Area consists of the member states of the European Union and three additional countries, namely Iceland, Liechtenstein, and Norway. 

Personal Data means any information that directly, indirectly, or in connection with other information allows for the identification of a natural person. 

Services means services provided by us as described in the relative Terms and Conditions on the Website. 

ENCRYPTION

https://awintura.com/ uses SSL encryption that ensures the confidentiality of your information in the transmission of data. In no case, we do collect, store, or transfer data from your card. The payment operations are carried out entirely through the secure server of the payment gateway(s) and/or payment processor(s). Briantie Limited will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Card networks/associations or in response to valid government demands.